Sales, Service & Negotiation course cover

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Moderate readingShort written responsesDialogue & role-play practicePractice & real-life applicationPredictable unit rhythm“The Honest Deal” capstone

Academic

Sales, Service & Negotiation

Sell, serve, and negotiate — honestly, face to face.

Persuasion in real conversation, done honestly: how to listen and discover a real need, make an honest pitch, handle objections truthfully, serve a customer well, and negotiate a fair agreement — all on the Golden-Rule standard of seeking the other person’s good.

What’s inside

Seven units and a capstone.

What’s included

Student Edition

The full reading, questions, and response pages — beautifully typeset for the student.

Teacher Edition

Facilitation, discussion, and coaching — walk in and teach with confidence.

Assessments

Graded on understanding, reasoning, and evidence — never on a student’s personal belief.

Unit 1What Selling, Serving & Negotiating Really Are
Unit 2Listening & Discovery
Unit 3The Honest Pitch
Unit 4Objection Handling
Unit 5Customer Service: Care After the Yes
Unit 6Negotiation: Toward a Fair Agreement
Unit 7Ethics & the Hard Moments
CapstoneThe Honest Deal

A business-pathway course — pairs naturally with Entrepreneurship & Stewardship, Marketing, and Rhetoric & Public Speaking. Fills a required credit or runs as an elective — your registrar decides.

Explore the Academic catalog.

See the Academic catalog Explore the Business Pathway